Product information
1. Delivery Area
We deliver within a 13‑mile radius of our site at Langton Greenhouse & Garden Centre, LE16 7TG. Orders outside this zone will not be accepted for local delivery under this policy.
2. Delivery Charge
A standard delivery fee starts from £9.99 and applies to orders under £200 (excluding VAT and any additional charges).
Free delivery is offered for orders at or above £200 applying to our outdoor, plants and compost & aggregate products (excluding VAT).
3. Delivery Schedule
We provide local deliveries every Saturday.
Orders received by midday the day before a given delivery day will be scheduled for the next available delivery, subject to availability. Orders received later will be booked onto the following delivery date.
4. Time Notifications
On the delivery day, we will call approximately 30 minutes before arrival to let you know we are en route.
5. Kerbside Delivery Only
Deliveries are made to the kerbside only, unless by prior arrangement. We do not carry items indoors or into gardens.
6. Order Changes & Cancellations
Any changes or cancellations must be made by 1 pm the day before the scheduled delivery.
After that time (or on the delivery day), we reserve the right to charge the full delivery fee (£9.95), unless exceptional circumstances apply.
7. Unattended Deliveries
If you are not available at the time of delivery:
- We may leave items at the kerbside at your risk, or
- Return the goods to the garden centre and attempt delivery on the next available date, possibly incurring an additional delivery charge.
8. Damaged or Incorrect Items
Upon delivery, please inspect your items before signing.
If there is any damage or incorrect goods delivered, please notify us within 24 hours. We will arrange a suitable resolution (replacement or refund).
Please note that if an item is not damaged or incorrect, it is subject to our normal returns policy, and the physical return of the goods is the customer's responsibility.
9. Liability
We accept liability only for items once they are signed for at kerbside.
We are not responsible for items once they have been delivered to kerbside, unless there is clear evidence of damage arising during transit.
10. Terms of Use
By placing a delivery order, you agree to abide by these terms.
We reserve the right to amend these terms at any time; any changes will apply to orders placed after the date of amendment.
Processing Time
All orders are processed within 1–2 business days. Once your order has been processed, it will be dispatched according to the delivery method selected at checkout.
Standard UK Deliveries (via Evri)
We offer standard UK delivery for orders outside our immediate delivery area via Evri.
Standard delivery is charged at a flat rate of £9.99 for all orders.
Delivery typically takes 3–7 business days, depending on your location.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Free Delivery
Free delivery is available on qualifying orders of £200 or more for outdoor, plants, and compost & aggregates products (excluding VAT).
Please Note
- We currently do not offer international shipping.
- We are not responsible for delays caused by the carrier once your order has been dispatched.
- Some products may have delivery restrictions due to size, weight, or handling requirements. If this applies, we will contact you after your order has been placed.
Return Window
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it — unused, unworn, with tags attached, and in its original packaging. You will also need proof of purchase.
How to Start a Return
All returns must be requested through our Shopify returns portal.
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Visit your Order Status page and select the item(s) you wish to return.
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Submit your return request through the portal.
Once your request has been reviewed and approved, we will:
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Confirm whether your return meets our policy requirements.
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Provide a return label or QR code via email (where applicable).
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Provide instructions on how and where to send your return.
Important: Items returned without first submitting a return request through the portal may not be accepted.
Return Shipping Costs
A £2.49 return processing fee applies to all eligible returns and will be deducted from your refund.
This fee covers return postage and processing costs.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible through the returns portal or by emailing enquiries@langtongreenhouse.co.uk if your item is damaged, faulty, or incorrect.
We will review the issue and work with you to resolve it.
Exceptions / Non-Returnable Items
The following items cannot be returned:
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Perishable goods, including food, flowers, and plants
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Custom-made or personalised products
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Personal care products
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you are unsure whether an item is eligible for return, please contact us before requesting a return.
Exchanges
If you would like to exchange an item, the quickest option is to return your original item (subject to approval through the returns portal) and place a new order separately.
Refunds
Once we receive and inspect your returned item(s), we will confirm whether your refund has been approved.
If approved:
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Your refund will be issued minus the £2.49 return processing fee.
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Refunds will be sent to your original payment method within 14 days.
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Please allow additional processing time for your bank or card provider.
If you have not received your refund within 15 business days after approval, please contact us at enquiries@langtongreenhouse.co.uk.
In-Store Returns Policy
For in-store purchases, items are sold as inspected at the time of purchase.
Change-of-mind returns are not eligible for a refund. However, items may be exchanged for another product or issued as a store credit note at our discretion.
Eligible returns must be made within 14 days of purchase and items must be returned in their original condition with proof of purchase.
Online Orders
FAQs
Everything you need to know about online orders, delivery, stock availability and more.
How long does an order take to arrive?
Most orders are processed within 1–2 business days before shipping. Standard deliveries typically take 3–7 business days, depending on your location and the shipping method selected. Local deliveries are usually made on Wednesdays or Saturdays.
Stock levels & low remaining items
We make every effort to keep our website stock levels accurate. However, due to in-store sales and occasional stock discrepancies, availability cannot always be guaranteed. If an item becomes unavailable after your order is placed, we'll contact you as soon as possible to discuss the available options.
Whats your local delivery policy?
1. Delivery Area
We deliver within a 13‑mile radius of our site at Langton Greenhouse & Garden Centre, LE16 7TG. Orders outside this zone will not be accepted for local delivery under this policy.
2. Delivery Charge
A standard delivery fee of £9.99 applies to orders under £200 (excluding VAT and any additional charges).
Free delivery is offered for orders at or above £200 (excluding VAT).
3. Delivery Schedule
We provide local deliveries every Tuesday and Saturday.
Orders received by midday the day before a given delivery day will be scheduled for the next available delivery, subject to availability. Orders received later will be booked onto the following delivery date.
4. Time Notifications
We will contact you the day before your scheduled delivery (by email or phone) to confirm a time slot.
On the delivery day, we will call approximately 30 minutes before arrival to let you know we are en route.
5. Kerbside Delivery Only
Deliveries are made to the kerbside only, unless by prior arrangement. We do not carry items indoors or into gardens.
6. Order Changes & Cancellations
Any changes or cancellations must be made by 1 pm the day before the scheduled delivery.
After that time (or on the delivery day), we reserve the right to charge the full delivery fee (£9.99), unless exceptional circumstances apply.
7. Unattended Deliveries
If no one is available to receive the delivery at the agreed address, the order will be returned to our facility. In this event, responsibility for any delays or additional costs lies with the customer, and a redelivery fee may apply. We are not liable for any inconvenience or loss resulting from missed or unattended deliveries.
8. Damaged or Incorrect Items
Upon delivery, please inspect your items before signing.
If there is any damage or incorrect goods delivered, please notify us within 24 hours. We will arrange a suitable resolution (replacement or refund).
Please note that if an item is not damaged or incorrect, it is subject to our normal returns policy, and the physical return of the goods is the customer's responsibility.
9. Liability
We accept liability only for items once they are signed for at kerbside.
We are not responsible for items once they have been delivered to kerbside, unless there is clear evidence of damage arising during transit.
10. Terms of Use
By placing a delivery order, you agree to abide by these terms.
We reserve the right to amend these terms at any time; any changes will apply to orders placed after the date of amendment.
How much is shipping and do you offer free delivery?
A standard delivery fee of £9.99 applies to orders under £200 (excluding VAT and any additional charges).
Free delivery is offered for orders at or above £200 (excluding VAT).
Which payment methods do you accept?
Habitat accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.
How can i track my order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.