Return Window
We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be returned in the same condition that you received it — unused, unworn, with tags attached, and in its original packaging. You will also need proof of purchase.
How to Start a Return
All returns must be requested through our Shopify returns portal.
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Visit your Order Status page and select the item(s) you wish to return.
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Submit your return request through the portal.
Once your request has been reviewed and approved, we will:
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Confirm whether your return meets our policy requirements.
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Provide a return label or QR code via email (where applicable).
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Provide instructions on how and where to send your return.
Important: Items returned without first submitting a return request through the portal may not be accepted.
Return Shipping Costs
A £2.49 return processing fee applies to all eligible returns and will be deducted from your refund.
This fee covers return postage and processing costs.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible through the returns portal or by emailing enquiries@langtongreenhouse.co.uk if your item is damaged, faulty, or incorrect.
We will review the issue and work with you to resolve it.
Exceptions / Non-Returnable Items
The following items cannot be returned:
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Perishable goods, including food, flowers, and plants
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Custom-made or personalised products
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Personal care products
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you are unsure whether an item is eligible for return, please contact us before requesting a return.
Exchanges
If you would like to exchange an item, the quickest option is to return your original item (subject to approval through the returns portal) and place a new order separately.
Refunds
Once we receive and inspect your returned item(s), we will confirm whether your refund has been approved.
If approved:
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Your refund will be issued minus the £2.49 return processing fee.
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Refunds will be sent to your original payment method within 14 days.
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Please allow additional processing time for your bank or card provider.
If you have not received your refund within 15 business days after approval, please contact us at enquiries@langtongreenhouse.co.uk.
In-Store Returns Policy
For in-store purchases, items are sold as inspected at the time of purchase.
Change-of-mind returns are not eligible for a refund. However, items may be exchanged for another product or issued as a store credit note at our discretion.
Eligible returns must be made within 14 days of purchase and items must be returned in their original condition with proof of purchase.