Marlborough Bistro Set by Ascalon

1. Delivery Area

We deliver within a 13‑mile radius of our site at Langton Greenhouse & Garden Centre, LE16 7TG. Orders outside this zone will not be accepted for local delivery under this policy.

2. Delivery Charge

A standard delivery fee of £9.99 applies to orders under £100 (excluding VAT and any additional charges).

Free delivery is offered for orders at or above £100 (excluding VAT).

3. Delivery Schedule

We provide local deliveries every Tuesday and Saturday.

Orders received by midday the day before a given delivery day will be scheduled for the next available delivery, subject to availability. Orders received later will be booked onto the following delivery date.

4. Time Notifications

We will contact you the day before your scheduled delivery (by email or phone) to confirm a time slot.

On the delivery day, we will call approximately 30 minutes before arrival to let you know we are en route.

5. Kerbside Delivery Only

Deliveries are made to the kerbside only, unless by prior arrangement. We do not carry items indoors or into gardens.

6. Order Changes & Cancellations

Any changes or cancellations must be made by 1 pm the day before the scheduled delivery.

After that time (or on the delivery day), we reserve the right to charge the full delivery fee (£9.95), unless exceptional circumstances apply.

7. Unattended Deliveries

If you are not available at the time of delivery:

8. Damaged or Incorrect Items

Upon delivery, please inspect your items before signing.

If there is any damage or incorrect goods delivered, please notify us within 24 hours. We will arrange a suitable resolution (replacement or refund).

Please note that if an item is not damaged or incorrect, it is subject to our normal returns policy, and the physical return of the goods is the customer's responsibility.

9. Liability

We accept liability only for items once they are signed for at kerbside.

We are not responsible for items once they have been delivered to kerbside, unless there is clear evidence of damage arising during transit.

10. Terms of Use

By placing a delivery order, you agree to abide by these terms.

We reserve the right to amend these terms at any time; any changes will apply to orders placed after the date of amendment.